0121 321 2377
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Care Act Advocacy in Birmingham

Advocacy Matters work in partnership with Voiceability to provide Care Act advocacy in Birmingham. This is a seamless service designed to feel as if you are working with one organisation. Social Care teams in the local authority have a duty to make sure that people are fully involved in understanding and making decisions about the care and support they need. For those people who find it very hard to be fully involved in the care process, independent advocacy is available if they have nobody independent to support them through the process. Individuals may have very supportive family members but who are unable to attend reviews, assessments or meetings. This would mean that the individual would be entitled to a statutory Care Act Advocate.

For eligible people, independent advocates are available to support them to understand, plan for and be involved in their:

  1. Care assessments
  2. Care and support planning
  3. Care and support reviews
  4. Safeguarding enquiries
  5. And, for safeguarding adult reviews, previously known as serious case reviews.

Advocates work with individuals to help them make their own decisions, will support people to understand the care and support process they will be involved in and to tell professionals their wishes and preferences about their future care and support needs.

You may be eligible for advocacy support if you are:

  1. An adult who needs care and support
  2. A carer
  3. A child who is making the transition to adult care services

How to refer

If you are not sure whether you can get a care and support advocate, you can get advice from the Advocacy Matters Team 021 321 2377

The Care Act crosses over with the Mental Capacity Act. There may be instances where you will require a Care Act Advocate and then an Independent Mental Capacity Advocate to follow. (See IMCA Page Link) For instance, if you are carrying out a needs assessment for someone who lacks capacity for this process and following this they will need a placement or change of accommodation and you believe they will lack capacity for this you can within the Care Act Referral request the allocated advocate is also a trained IMCA. We will not require a further form just conformation from you that you are the decision maker and are instructing the IMCA.

If it is only an IMCA you require see the IMCA page

To make a professional referral to the Care Act Advocacy service in Birmingham


download Care Act Birmingham referral form

Please download the Birmingham Care Act Advocacy Referral Form.


fill in the referral form

Please complete the referral form as fully as possible. This will help our advocates to deliver the support required to individuals.


email complete Care Act Birmingham referral form

Once you have completed the referral form please email it to This email address is being protected from spambots. You need JavaScript enabled to view it.

Referrals can be made by authorised staff in the Social Care team. If you prefer, you can speak directly with someone in the Social Care Team and they can help you understand more.



Adult Social Care Team Tel:

0121 303 1234
Monday-Thursday 8:45am to 5.15pm
Friday 8:45am - 4:15pm
Adults Out of Hours Home Care Service 0121 464 5001


Partly funded by:

birmingham city council

Birmingham CrossCity CCG

walsall council



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